Refund policy

Applies to orders placed within the United States.

Return Window

  • Customers have up to 30 calendar days from the delivery date to request a return.
  • Returns will not be accepted after this period.

Product Condition

  • Shoes must be unworn, with no signs of wear on the sole or upper.
  • Items must be in their original box, with tags and accessories included (extra insoles, spare laces, etc.).
  • We recommend trying on footwear only on a clean indoor surface, without wearing it outdoors.

Items Not Eligible for Return

  • Final Sale items or items marked as non-refundable.
  • Customized or made-to-order items.
  • Items showing clear signs of wear.

How to Request a Return

  1. Go to "My Account" > "My Orders" > select the item > "Request Return".
  2. Choose the reason for the return (wrong size, defect, change of mind, etc.).
  3. Print the shipping label generated automatically.
  4. Drop off the package within 7 calendar days after the return request is approved.

If you do not see this option in your account, email support@herit-usa.com with your order number and we will send you the return instructions.

Return Shipping Cost

  • Returns due to a manufacturing defect or a fulfillment error (wrong item shipped): return shipping is free.
  • Returns due to change of mind or incorrect size: a flat fee of $7.99 will be deducted from the refund.

Refunds

  • Once the item is received and inspected (within 5 business days), the refund is processed.
  • Funds are returned to the original payment method within 5–10 business days, depending on the bank or card issuer.
  • Original shipping charges are non-refundable, except in cases of defect or fulfillment error.

Exchanges

  • Size or color exchanges are subject to stock availability.
  • If the requested item is unavailable, a refund or store credit will be offered instead.

Defective Items

Manufacturing Defect Warranty

  • Coverage of 90 days from the delivery date for manufacturing defects (sole separation, stitching issues, etc.).
  • Does not cover normal wear and tear.

Procedure

  • Customers must send photos of the defect to support before shipping the item back.
  • Once validated, Herit covers the return shipping cost and offers an exchange, repair, or full refund, at the customer’s choice.

Order Cancellation

  • Before shipment: orders can be cancelled free of charge as long as they have not yet shipped.
  • After shipment: orders can no longer be cancelled once shipped; customers must follow the standard return process after delivery.

Contact

For questions about returns, contact us at support@herit-usa.com or through the website chat, providing your order number.